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Frequently asked questions

All sales are final. We only accept returns on sealed, unopened items requested within 7 days of delivery, and only with prior written approval from our team.

all sales are final. We do not accept returns, offer exchanges, or issue refunds except for sealed, unopened items that meet all return conditions outlined in our policy. This includes sale items, discounted items, and items purchased with a promotional code.

Delivery times vary depending on your location and the shipping method selected at checkout. Once your order is placed and processed, you will receive a tracking number to monitor your shipment. We offer:

Standard Shipping — $8.00
Expedited Shipping — $17.00
Free Standard Shipping on orders over $100
Free Express Shipping on orders over $200

All of our fragrances are sourced from legitimate suppliers and are 100% authentic. For specific information about the origin or manufacturer of a particular fragrance, feel free to contact us at support@novoperfumes.com and we'll be happy to help!